Nigeria Electricity Distribution Companies are cheating their customers! (2)

Nigeria Electricity Distribution Companies are cheating their customers! (2)
In a recent article posted on Linkedin by By Ndubuisi E., he observed that the Discos are rejecting loads of power allocated to them by the Gencos( you can follow the link to read the article @ https://lnkd.in/dNMsJVR https://www.linkedin.com/feed/update/urn:li:activity:6314411422042320896
This did not come as a surprise to many of us following the trend in that sector, given the fact that the inability of the Discos to provide meter to customers did not prevent them from exploiting customers by continuing to bill such customers at randomly increasing consumption level.
The question here is, What parameter did the Discos/ NERC use to arrived at the minimum billing/consumption rate to be allocated to each houses.

Another development that has been observed most especially in Lagos is the mounting of the so called smart meters on the poles to ironically aid Lagos to quickly attain its "Smart city"quest. Another question is, if the Discos claims that they are doing this because people are stealing energy from them by tampering with the connection to the meter, how do I know if I am actuality been correctly billed by the meter installed for a house on the pole? F.G should force Discos to capture true data for reflective billing/metering.

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Nigeria Electricity Distribution companies are cheating their customers! (1)

N igeria Electricity Distribution companies are cheating their customers! (1) For the umpteenth time, I have been fighting to have a meter provided for my residence, having paid for the meter since 2010 without success. But it is glaring that the Discos will continue to raid and reap off customers through their current billing system which is not transparent but also pinching. The discos openly claims they have metered the transformers and that it's based on what they captured from that point that they end up sharing for customers. This billing system only serves to alienate the registered customers due to over billing at the expense of the unregistered service users on the grid, this invariably implies that those who are registered are forced to pay for the unregistered user. Another angle to it, is that Discos staff keep smiling home whenever they come out to carry out power cut through disconnection of customers supplies, as customers not registered only have ...

Managing Customer Experience - Part 1 By Adewale Oluwayemisi First published on Marketingdigest.blog.com on 21. May, 2016 The world of marketing is dynamically paced, with customer becoming more powerful and value driven, organizations are having to A dissatisfied customer redefine how are they will able to meet customer expectations. This has shifted the need to rely solely on having a good offering to offer to the customer, rather organizations are having to reinvent their strategies aim building and sustaining competitive advantage to focus on delivering a continously customer enhanced experience. 1. Identify your customers and potential customer Designing a satisfying customer experience starts with identifying our existing and potential customers, after which we will put them in the appropriate segments for ease of service and communication. 2. Develop an understanding of customer expectations Having segment our customer we need to build a satisfying custo...

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